By Kostas Tzanakakis, Senior Railway Expert

“It is not that they can’t see the solution. It is that they can’t see the problem” (Charles  F.Kettering)

A manager is a man who decides; sometimes he decides right, but always he decides. Decision-making is about intentionally opting for one choice from two or more, proactively to optimise a situation or outcome and not let it happen by default. Managers consider decision-making as their core role because they always choose what to do, who to do when to do, where to do and how to do it.

This presentation is about

• Understand the nature of decision making in organizations
• Describe several decision-making models and the decision-making process
• Distinguish between individual and group decision making and identify the situations for which they are best suited
• Recognize groupthink and how to avoid it during the group decision making
• Explain several methods and techniques for improving decision processes in organizations